Terms and Conditions for Man With Van Seven Kings
These Terms and Conditions set out the basis on which Man With Van Seven Kings provides moving, transportation, and related service solutions to customers in the United Kingdom. By making a booking, accepting a quote, or allowing a job to proceed, the customer confirms that they have read, understood, and agreed to these terms. These conditions are designed to create clarity about the booking process, pricing, payment, cancellations, liability, waste handling, and the legal framework that applies to every service request. For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, hirer, or authorised representative requesting the service.
Our services may include household moves, single-item transport, office relocations, collections, deliveries, and other van-based logistics arranged in advance or on short notice. The exact scope of each job depends on the information supplied at the time of booking and any additional instructions accepted before the service begins. We reserve the right to decline or amend a booking where the requested work is unsafe, unlawful, impractical, or materially different from the description originally provided. In all cases, the customer is responsible for ensuring that all information supplied is accurate, complete, and not misleading.
These terms apply to all work carried out by Man With Van Seven Kings unless otherwise agreed in writing. Any variation must be confirmed in advance and may affect timing, equipment, staffing, or cost. If there is any inconsistency between a written quotation and these terms, the quotation will normally take precedence in relation to price and scope, but these terms will still apply to all other aspects of the service unless expressly overridden.
The booking process begins when the customer provides details of the items to be moved, pickup and delivery locations, access conditions, preferred dates, and any special requirements. Based on the information supplied, we may issue an estimate or a fixed quotation. An estimate is indicative only and may change if the job differs from the details originally given. A quotation may be subject to revision if the volume, weight, access, waiting time, or handling requirements change before or during the service. The booking is not confirmed until we accept it, a date or time is allocated, and any deposit or advance payment required has been received.
Customers must ensure that all addresses, contact details, parking arrangements, lift access, loading restrictions, and item descriptions are accurate. If incorrect information causes delays, extra labour, additional mileage, waiting time, or the need for extra equipment, we may apply a reasonable surcharge. We may also refuse to carry out part or all of a job if the actual circumstances differ materially from those described at the point of booking. In such cases, any cancellation or abortive journey charges may still apply.
Bookings are subject to availability and may be scheduled within time windows rather than exact arrival times. While we aim to arrive within the agreed period, unforeseen delays such as traffic, weather, access issues, or prior job overrun can occur. We will use reasonable efforts to keep the customer informed of significant changes. However, time is not of the essence unless expressly agreed in writing, and we are not liable for minor delays outside our control.
Pricing is normally based on one or more of the following: hourly rates, fixed job rates, mileage, labour, waiting time, congestion or parking costs, specialist handling, and disposal fees where applicable. Unless stated otherwise, prices are exclusive of any additional charges arising from unforeseen circumstances or customer-requested changes. The final charge may be adjusted if the customer asks us to transport more items than originally declared, if the service takes longer than estimated due to access or readiness issues, or if extra stops are added.
Payments must be made in full by the method and deadline communicated at booking or before completion of the job. We may accept cash, bank transfer, card payment, or another approved method, but acceptance of any method is at our discretion. For certain bookings, a deposit may be required to secure the date. Deposits are generally non-refundable except where we cancel the service or where a refund is required by law. Any outstanding balance must be paid immediately upon completion unless otherwise agreed in writing.
If payment is not made on time, we may withhold delivery, suspend the service, charge reasonable recovery costs, and/or pursue late payment remedies permitted under UK law. We also reserve the right to charge interest on overdue sums at the statutory rate where applicable. The customer remains responsible for payment even if the goods are being moved on behalf of a third party, unless we have agreed in writing to look solely to that third party for payment.
Cancellations must be made as soon as possible. If the customer cancels after the booking has been confirmed, we may charge a cancellation fee reflecting our preparation, reserved time, and any costs already incurred. The amount charged will depend on how much notice is given and whether any work has already begun. If cancellation occurs on the day of the booking, or after we have arrived at the collection point, an abortive attendance charge may be applied.
If the customer requests a reschedule rather than a cancellation, we will try to accommodate the change subject to availability. However, rescheduling is not guaranteed and may be treated as a cancellation followed by a new booking if the original slot cannot be retained. If we need to cancel due to operational reasons, we will use reasonable efforts to notify the customer promptly and, where a deposit has been taken for a service we cannot provide, offer a refund of that deposit. We are not responsible for indirect losses caused by a cancellation, except where such liability cannot legally be excluded.
The customer must ensure that someone authorised to make decisions is available during the service where necessary. If we cannot complete the work because the customer is unavailable, access is denied, instructions are unclear, or the property is not ready, the service may be delayed, curtailed, or cancelled, and charges may still apply. Any waiting time, storage time, or re-attendance resulting from customer delay may be charged at our standard rate or a reasonable additional rate.
Liability is limited to losses that are directly caused by our negligence or breach of contract and that were reasonably foreseeable at the time the booking was made. We do not accept liability for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, emotional distress, or any similar claim, except where prohibited by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.
Customers are responsible for ensuring that items handed to us are suitable for transport and properly prepared. Fragile, valuable, or sentimental items should be packed securely and disclosed in advance. Unless we have expressly agreed to provide packing, dismantling, or specialist handling, we are not responsible for damage caused by inadequate packaging, pre-existing defects, hidden weaknesses, or items that are inherently unstable. We may refuse to move items that are unsafe, illegal, unhygienic, excessively heavy, or likely to cause damage to property, vehicles, or persons.
Where we handle goods on behalf of the customer, the customer must declare any high-value items, irreplaceable items, antiques, artwork, electronics, or items requiring special attention. If such goods are not disclosed, our liability may be reduced or excluded to the extent permitted by law. Unless otherwise agreed, the customer should arrange their own insurance for goods in transit, and we do not guarantee that the full replacement value of any item will be covered under our standard business arrangements.
We will take reasonable care when loading, transporting, and unloading goods, but customers should note that minor marks, scuffs, or wear may occur during normal handling, especially where items are bulky, awkward, or already worn. Any claim for damage must be reported as soon as reasonably possible and supported by evidence, including photographs where available. We may inspect the item and the surrounding circumstances before accepting or disputing liability. The customer must also mitigate any loss by taking reasonable steps to protect goods and premises during the move.
Waste regulations apply to any disposal, clearance, or removal of unwanted items. We only transport and dispose of waste where this has been clearly agreed in advance and where it is lawful to do so. The customer must not ask us to dispose of controlled, hazardous, clinical, electrical, chemical, or other regulated waste unless the job has been expressly accepted and all legal requirements are met. Any items placed in the vehicle for disposal must be accurately described, and the customer must not conceal prohibited waste among general household goods.
Where waste collection or disposal forms part of the service, the customer confirms that they have the right to transfer the items and that the items are not stolen, fly-tipped, contaminated, or subject to any restriction. We may ask for clarification about the nature of the waste before accepting the job. If we reasonably believe that a load may breach waste or environmental rules, we may refuse to carry it, stop the job, or require the customer to remove the items immediately. Any costs caused by inaccurate description, unlawful disposal requests, or failure to comply with waste laws may be charged to the customer.
Customers must not use the service to dispose of items in a manner that would breach environmental, waste carrier, or local authority requirements. We will not knowingly participate in illegal dumping or the transfer of waste without appropriate handling. Where applicable, we may keep records of waste movements and disposal arrangements to comply with legal obligations. The customer acknowledges that responsibility for the lawful classification of waste remains with the person requesting the disposal unless we have expressly agreed to classify and handle the waste ourselves.
The customer must ensure that the collection and delivery sites are safe and accessible. This includes arranging any necessary parking permissions, entry codes, permits, and loading space. We are not liable for damage arising from inadequate access, concealed hazards, weak flooring, loose fixtures, narrow staircases, poor lighting, or obstructions not disclosed in advance. If we believe a route, staircase, lift, or doorway is unsafe for the item concerned, we may decline to proceed with that part of the move until a safer alternative is agreed.
These terms constitute the entire agreement between the parties in relation to the service, unless superseded by a written variation signed or accepted by us. If any clause is found to be invalid or unenforceable, the remainder shall continue in full force. No failure or delay in exercising any right under these terms shall operate as a waiver of that right. The customer may not assign the contract without our consent, but we may use subcontractors or assistants where reasonably necessary to complete the work.
We may suspend, decline, or terminate a booking if the customer acts abusively, provides false information, fails to pay, or creates a health and safety risk. In such situations, any reasonable costs already incurred may be charged. We also reserve the right to adjust the service if weather, vehicle restrictions, road closures, or other circumstances make the original plan unsafe or impractical. Any additional time or resources required because of such changes may be added to the final charge, provided the charge is reasonable and properly explained.
All services are provided subject to the laws of England and Wales, and any disputes arising from or connected with these terms shall be governed by and interpreted in accordance with those laws. The courts of England and Wales shall have exclusive jurisdiction, unless the customer is entitled by mandatory law to bring proceedings elsewhere. Nothing in this clause affects any statutory consumer rights that cannot be waived or reduced by agreement.
By continuing with a booking for Man With Van Seven Kings, the customer confirms that they accept these Terms and Conditions and agree to cooperate in a manner that allows the service to be completed safely, lawfully, and efficiently. These terms are intended to support a fair and professional moving experience while protecting both parties from misunderstandings, unnecessary delay, and avoidable loss.