Man with Van Seven Kings Privacy Policy
This Privacy Policy explains how Man with Van Seven Kings collects, uses, stores, and protects personal data relating to customers and prospective customers in the Seven Kings area. It is intended to meet the requirements of the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Seven Kings customers and enquiries within the Seven Kings area and any nearby locations in which our services are offered.
Who we are
Man with Van Seven Kings is a transport and removal service provider operating in the Seven Kings area. In relation to the personal data of our customers, we act as a data controller. This means we decide how and why your personal data is processed when you engage with our services or make an enquiry.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identification and contact details: name, address, service addresses, and basic contact information such as your preferred communication channels.
Service details: information about the removal or transport service you request, including collection and delivery addresses, dates and times, property access details, and any specific instructions relating to the service.
Transactional and billing information: details needed to prepare quotes, invoices, payment confirmations, and records of payments you make to us.
Communications and correspondence: records of any enquiries, quotes, messages, or complaints you send to us and any responses we provide.
Technical and usage information: limited technical information related to visits to our website or online profiles, such as basic device or browser data, where this is provided through your chosen communications platform or browser settings.
How we collect your data
We collect personal data directly from you when you contact Man with Van Seven Kings, request a quote, make a booking, or interact with us through telephone, messaging services, online platforms, or in person. We may also receive limited personal data indirectly if a third party books our services on your behalf, for example a friend, family member, or business partner providing your contact and address details so that we can complete the requested removal or delivery.
Purposes and lawful bases for processing
We only process your personal data where we have a lawful basis to do so. The purposes for which we process your personal data, and the corresponding lawful bases under the UK GDPR, include the following:
To provide quotes and respond to enquiries: we process your contact and service details so that we can respond to your requests, provide price estimates, and answer questions. The lawful basis is our legitimate interests in operating and promoting our business and, where you are considering entering into a contract with us, to take steps at your request before entering into a contract.
To perform our contract with you: when you book a service, we process identification, contact, and service details to plan and complete the removal or transport work, communicate with you about timings and access, and manage your booking. The lawful basis is that the processing is necessary for the performance of a contract with you.
To manage billing and payments: we process transactional and billing information to issue invoices, confirm payments, keep basic accounts, and handle any queries related to charges. The lawful basis is performance of a contract and compliance with legal obligations relating to tax and accounting records.
To maintain business records and improve our services: we keep records of bookings, enquiries, and feedback to manage our operations, monitor demand, and improve the quality and efficiency of our services. The lawful basis is our legitimate interests in running and developing our business.
To handle disputes, legal claims, and compliance: we may process relevant personal data to manage complaints, resolve disputes, enforce our contractual rights, or comply with legal obligations, such as responding to lawful requests from public authorities. The lawful bases are our legitimate interests in protecting our business and compliance with legal obligations.
Data retention
We keep personal data only for as long as it is necessary for the purposes for which it was collected, and to meet any legal, accounting, or reporting requirements.
Enquiry data that does not lead to a booking may be retained for a limited period so that we can respond to follow-up questions and maintain a record of communications. Booking and service data, including invoices and basic contact details linked to those bookings, are typically retained for a longer period to meet tax, accounting, and business record-keeping requirements. After the relevant retention period has expired, personal data will be securely deleted, anonymised, or otherwise removed from our systems.
Data processors and third parties
Man with Van Seven Kings may use carefully selected third party service providers who act as data processors on our behalf. These may include:
Payment processors or financial services providers that facilitate secure payment collection and processing.
IT and communication service providers that supply email, messaging, scheduling, or data storage services.
Professional advisers such as accountants or legal advisers, where access to limited personal data is necessary for the provision of their services.
When we use data processors, they are only permitted to process your personal data in accordance with our instructions, for specified purposes, and are required to implement appropriate technical and organisational measures to keep your data secure.
We do not sell your personal data. We may share personal data with public authorities or regulatory bodies when required to do so by law, or to protect our rights, property, or safety, or that of our customers and the public.
International data transfers
Where our service providers are located outside the United Kingdom or the European Economic Area, or use infrastructure in other countries, your personal data may be transferred internationally. In such cases, we take steps to ensure that appropriate safeguards are in place, such as use of recognised data transfer mechanisms or contracts that include data protection obligations equivalent to those provided under UK data protection law.
Data security
We take reasonable and appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to those who need it for legitimate business purposes and taking steps to ensure that anyone handling personal data is aware of and respects our data protection responsibilities.
Your data protection rights
As a customer or prospective customer of Man with Van Seven Kings in the Seven Kings area, you have a number of rights in relation to your personal data under the UK GDPR. These include:
Right of access: you can request confirmation of whether we hold personal data about you and, if so, obtain a copy of that data and certain related information.
Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can request that we delete your personal data. This right may be limited where we need to retain data to comply with legal obligations or to establish, exercise, or defend legal claims.
Right to restriction: you can ask us to restrict the processing of your personal data in specific situations, for example while we check the accuracy of the data or consider an objection you have raised.
Right to data portability: in some cases, you can request a copy of your personal data in a structured, commonly used, and machine-readable format, and have it transmitted to another controller where this is technically feasible.
Right to object: you can object to certain types of processing based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds to continue or where processing is necessary for legal claims.
Right to withdraw consent: where we rely on consent as the lawful basis for processing, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights in relation to Man with Van Seven Kings, you may contact us using the communication methods you have previously used to reach our service, such as the same phone or online profile you used for your enquiry or booking. We may need to verify your identity before responding to your request to protect your personal data.
You also have the right to lodge a complaint with the relevant supervisory authority for data protection. In the United Kingdom this is the Information Commissioner's Office. We encourage you to contact us first so that we can attempt to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, operational needs, or legal requirements. Any updated version will apply to all Man with Van Seven Kings customers and enquiries in the Seven Kings area from the date it is made available. You should review this Privacy Policy periodically to stay informed about how we protect your personal data.
