Man with Van Seven Kings Service Terms and Conditions
These Terms and Conditions govern the provision of removal, delivery and man and van services by Man with Van Seven Kings. By making a booking, confirming a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
1. Definitions
In these Terms and Conditions, the following words have the meanings set out below.
Customer means the person, firm or company who requests, books or pays for the services.
Services means any removal, delivery, collection, transportation, loading, unloading, packing, or related services provided by us.
Goods means the items, belongings, furniture, equipment and other property which are the subject of the services.
Vehicle means any van or other vehicle used by us in the provision of the services.
We, us and our mean the provider of the man and van services trading as Man with Van Seven Kings.
2. Scope of Services
We provide man and van services for removals, collections and deliveries. The specific scope of work for each booking, including the type and number of vehicles, number of operatives, and estimated time, will be set out in our quotation or booking confirmation.
Unless expressly agreed in writing, we do not provide specialist services such as installation of appliances, disconnection of utilities, removal of doors or windows, or dismantling of complex structures. Any assistance we provide with such tasks is at our discretion and is undertaken entirely at the customer’s risk.
We reserve the right to decline work that we consider unsafe, unlawful, impractical, or beyond the scope of our usual man and van removal services.
3. Booking Process
All bookings are subject to availability and acceptance by us. A booking is only confirmed when we have provided written or verbal confirmation of the date, time, service details and applicable rates, and you have accepted these Terms and Conditions.
When making a booking, you must provide accurate and complete information, including full addresses for collection and delivery, details of access restrictions, the nature and approximate volume of goods, any heavy or bulky items, and any timing requirements. Our quotation and time estimate are based on the information provided by you.
If, on arrival, the actual job differs significantly from the description given at the time of booking, we may adjust the price, change the resources allocated, or in extreme cases, decline to carry out the work. Additional charges may apply for extra items, extra time, extra distance, waiting time, parking issues, or difficult access not disclosed at the time of booking.
We may require a deposit or part payment at the time of booking. Failure to pay any required deposit by the due time may result in cancellation of the booking.
4. Quotations and Pricing
Quotations may be provided as fixed price or as an estimate based on hourly rates, minimum charges and expected duration. Unless otherwise stated, quotations do not include parking costs, congestion or clean air zone charges, tolls, ferry costs, or any fees charged by third parties.
Where pricing is based on hourly rates, the chargeable time starts when the vehicle and operatives arrive at the first collection address and ends when unloading is complete at the final delivery address. Waiting time caused by the customer, their agents or third parties may be chargeable at the agreed hourly rate.
All prices are provided in good faith based on the information supplied. We reserve the right to amend the price if the job requirements change or if the information provided was incomplete or inaccurate.
5. Customer Responsibilities
You are responsible for ensuring that:
All goods are properly packed, labelled and ready for transport unless we have agreed to provide packing services.
All access arrangements at collection and delivery addresses are suitable for the vehicle and for safe loading and unloading, including clear hallways, staircases, lifts and entrances.
Parking is available and legal at all relevant addresses. Any parking fines or penalties incurred as a direct result of inadequate parking arrangements or instructions provided by you may be charged to you.
All necessary keys, codes, permissions and passes are available at the time of the move to allow prompt access to the premises.
You or your authorised representative are present during the loading and unloading to direct the placement of items and to check that all goods are collected and delivered. If you choose not to be present, we accept no responsibility for incorrect items taken or delivered, or for the position in which items are left.
6. Payments and Invoicing
Unless otherwise agreed in writing, payment is due in full immediately on completion of the services. We may require part or full payment in advance for certain bookings, including long distance moves, large jobs, or bookings outside standard hours.
We accept commonly used methods of payment as advised at the time of booking. We do not accept payment by cheque unless agreed in advance. You are responsible for ensuring that payment is made in cleared funds.
If payment is not made when due, we reserve the right to charge interest on overdue amounts at the statutory rate and to seek recovery of all reasonable costs and expenses incurred in the collection of unpaid sums.
We may, at our discretion, withhold delivery of goods or suspend further services until all outstanding payments have been received in full.
7. Cancellations and Amendments
If you wish to cancel or amend a booking, you must give us notice as soon as possible. The following cancellation terms will apply unless otherwise agreed:
More than 48 hours before the scheduled start time: no cancellation charge, and any deposit paid may be refunded or held against a future booking at our discretion.
Between 24 and 48 hours before the scheduled start time: we may retain part or all of any deposit paid, or charge up to 50 percent of the estimated job value.
Less than 24 hours before the scheduled start time or on the day of the move: we may charge up to 100 percent of the estimated job value to cover allocated resources and lost opportunity.
If you reduce the scope of work or change the date or time at short notice, we reserve the right to apply cancellation or amendment fees based on the impact on our schedule and resources.
We may cancel or reschedule a booking if events outside our reasonable control occur, including vehicle breakdown, severe weather, illness, accidents, road closures, or other unforeseen circumstances. In such cases we will seek to offer an alternative date or time. Our liability in such circumstances will be limited to a refund of any payments made for services not provided.
8. Access, Parking and Delays
You must ensure that we have reasonable access to the property and suitable parking for the vehicle as close as possible to the entrance. If access is restricted, involves long carries, many flights of stairs, or if lifts are unavailable or unsuitable, additional charges may apply for extra time and effort.
We are not responsible for delays caused by factors outside our control, including traffic conditions, road works, accidents, adverse weather, waiting for keys, delays caused by third parties such as estate agents or solicitors, or issues with parking or building access.
Where delays occur, we will make reasonable efforts to complete the job within the agreed time, but any estimates of arrival or completion times are not guaranteed and do not form part of a contract.
9. Excluded Goods
Unless we have specifically agreed in writing, we do not carry the following items:
Hazardous materials, including flammable, explosive, corrosive, toxic or combustible substances.
Firearms, ammunition or weapons.
Live animals, plants or perishable goods.
Cash, jewellery, precious metals, valuable collections, original artworks or important documents such as passports, certificates and legal papers.
Any item whose transport is prohibited or restricted by law.
If you submit such goods without our knowledge, we shall have no liability in respect of them and you will be responsible for any loss, damage or legal consequences arising.
10. Packing and Fragile Items
Unless you have booked a packing service, you are responsible for adequately packing, wrapping and protecting your goods, particularly fragile items such as glassware, crockery, mirrors, televisions, computers and artwork.
We may refuse to move goods that are insufficiently packed or that we believe cannot be safely transported. If we agree at your request to move items that are inadequately packed or inherently fragile, this is done at your risk and our liability for any resulting damage will be excluded to the fullest extent permitted by law.
If we provide packing services, we will take reasonable care in packing and use suitable materials. However, we cannot guarantee that items will be free from all risk of damage, especially where items are already fragile, structurally weak, or have pre-existing defects.
11. Liability and Limitations
We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods arising from our negligence or breach of contract is limited as follows.
We shall not be liable for any loss or damage unless you notify us in writing within a reasonable time of becoming aware of the loss or damage and in any event no later than seven days after completion of the services.
Our total liability for any claim or series of claims arising from a single event shall not exceed the lower of the cost of repair or replacement of the affected goods or a reasonable limit proportionate to the price paid for the services. We may at our discretion arrange for repair or replacement rather than make a monetary payment.
We are not liable for:
Loss or damage arising from your failure to pack goods properly or from the inherent nature or condition of the goods.
Damage to furniture or property caused by moving items that are too large to be moved safely through narrow doorways, staircases or other tight spaces when you have requested that we proceed.
Loss of profits, loss of business, indirect or consequential loss, or any loss that was not reasonably foreseeable.
Minor cosmetic damage such as small scuffs, marks or scratches to walls, floors or paintwork which may occur despite reasonable care during moving in confined or difficult spaces.
Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded.
12. Waste, Disposal and Environmental Regulations
We are not a licensed waste carrier for general household or commercial rubbish unless this has been separately agreed and appropriately authorised. We will not remove or dispose of waste, rubble, builders materials, hazardous substances or any items classified as controlled waste except in compliance with applicable regulations.
If you require removal of unwanted items, you must inform us at the time of booking so that lawful arrangements can be made. Additional charges will apply for disposal services and any associated fees.
You must not ask us to dispose of items illegally, including fly tipping or leaving waste where it is not permitted. If you breach this requirement and this results in fines, penalties or costs, you will be responsible for reimbursing us in full.
Where we transport items to a recycling centre or authorised facility on your behalf, you remain responsible for any declaration regarding the nature of the waste and for any fees imposed by the facility.
13. Insurance
We maintain appropriate insurance for our vehicles and our business activities in line with industry practice. However, it is your responsibility to ensure that you have adequate insurance cover for your goods, including during transit and handling.
We do not automatically provide full value goods in transit insurance covering all risks. If you require additional cover, you should arrange this with your own insurer prior to the move. We do not accept responsibility for any shortfall where you have chosen not to take out suitable insurance.
14. Complaints Procedure
If you are dissatisfied with any aspect of our services, you should raise the issue with the team on the day so that we have the opportunity to address the matter immediately where possible.
If the issue is not resolved, you should submit a written complaint setting out the details of the problem, any loss or damage claimed, and supporting evidence such as photographs. We will review your complaint and respond within a reasonable period.
Making a complaint does not suspend your obligation to pay for the services. Any agreed refund or compensation will be made in accordance with our liability provisions and will represent full and final settlement of the matter.
15. Data Protection and Privacy
We will collect and use your personal information only for the purposes of managing bookings, providing the services, processing payments and handling queries or complaints. We will keep your information secure and will not sell or share it with third parties except where necessary to provide the services or where required by law.
By using our services, you consent to the use of your personal data in accordance with this clause. You may request details of the personal information we hold about you and ask for corrections where necessary, subject to applicable data protection laws.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and interpreted in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our services.
17. General Provisions
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary or, if not possible, deleted, and the remaining provisions shall continue in full force and effect.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any previous understandings, statements or agreements, whether written or oral.
No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. No variation of these Terms and Conditions shall be effective unless agreed in writing by us.
By booking or using the services of Man with Van Seven Kings, you confirm that you have read, understood and agree to these Terms and Conditions.
